Returns


Here at Thrive Health Labs we believe in the quality of our products, which is why we offer a 60-day Money Back Guarantee on most products. We want you to be completely satisfied with your products and your experience with our company. To ensure your satisfaction, we have made it easy to return products for a refund or exchange product.

  • Contact our customer support center at support@thrivehealthlabs.com, or call us at 1-800-756-6844, Mon–Fri 9am – 6pm ET Sat-Sun 10am-4pm ET for an RMA and return address. (Return Merchandise Authorization). An RMA is required for a refund.
  • Return the empty and unused portion of your product, along with the original invoice (place it inside the box) to ensure proper handling.
  • All packages returned, refused, or undelivered will be refunded the cost of the product minus shipping fees incurred by refusal of the package.
  • Returns must be received in our offices within 60 days from the billing date.
  • Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. For example, we will not accept a six-month supply of empty product containers after only one or two months.
  • All refunds will be processed to the original form of payment once the package is received and verified, which may take up to 7 business days. Please allow up to 72 hours for your financial institution to process the refund.

    Click here to contact support to request a refund or contact our support team.

    Returns on Supplements & Serums:

    We accept returns of supplements & serums within 60 days of original purchase. Items received after 60 days will not be refunded.

    Returns on Creams:

    Creams must be unused, unopened, and undamaged for full refund within 30 days of original purchase. For example, if you purchased 3 bottles, the remaining 2 bottles must be in the original condition and packaging.

    Customer is responsible for any additional shipping costs. Return labels will not be provided.

  • You're In Good Hands

    All orders go through a 256 Bit Encrypted SSL connection to keep your information 100% secure. All of our products are produced in an FDA registered facility with strict cGMP standards. Our 60-day 100% money back guarantee allows you to fully use the product and see if it's worth more than what you paid for.

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